It hasn’t been a great year for people who handle airline public relations.
United Airlines has been in hot water recently, due to violently dragging a customer off of an overbooked flight. Earlier this year, United made headlines when they barred teenage girls from boarding a flight because the girls were wearing leggings. Then there was Delta, who failed to respond appropriately when a passenger found a dried piece of poop in her packaged, complimentary blanket.
What I’m saying is: airlines have been notoriously terrible lately, so I assume that any story involving an airline is going to be equally infuriating and awful.
However, Southwest Airlines has recently defied my expectations by actually proving that they are — dare I say it — cool?
Twitter user @xadoringpaige recently messaged a customer service representative from Southwest Airlines named Linnea. When asked about her experience with the airline, @xadoringpaige claimed to have had an unpleasant encounter with a flight attendant
After being prompted to give more information, @xadoringpaige claimed that the flight attendant in question had consistently called her a “fattie.”
It wasn’t until @xadoringpaige revealed the photo of the “flight attendant” in question that it became abundantly clear that she was trolling Southwest with a Britney Spears reference. (From the “Toxic” music video, to be exact.)
Linnea wasn’t about to be flustered by this Britney fan, though, and offered up the perfect response.
Naturally, @xadoringpaige had to share her encounter with Linnea on Twitter, to prove to everyone that, occasionally, an interaction with an airline can actually be delightful.
People were praising Linnea for her whip-smart response.
Well, Southwest, congrats on your dope customer service department. Now, if you could somehow manage to play a little Britney during the in-flight safety instructions, that would really put you over the top, in terms of the rest of your competition …